Plenary Session

Patient centric organisations and caregiver central innovation: same process ?!

Einstein ABC March 20, 2019 11:45 AM - 12:15 PM

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Nico De fauw
Bart Collet

“Patient-centric-organisation” is a flawed concept when applied in a siloed way. Good luck with your patient-centric approach if you neglect the central role of caregivers.

This session focuses on a patient-driven service and on a caregiver-driven approach in your operational services and innovation trajectories. The goal being an environment where management actively helps caregivers and other employees doing the job they love and prioritises giving them the right tools to do so.